Agenda

Save the Dates!

INDUSTRY COUPON CONFERENCE

“CREATING HARMONY”

APRIL 18-20, 2017

NASHVILLE, TN

 

Plan For:

  • Consumer insight, emerging trends, panels and case studies
  • A relevant and professional Keynote address
  • Plenty of interaction with industry leaders
  • Sponsors and exhibitors sharing cutting edge products and services
Highlights Include:
  • Live Consumer Panel!  here it from the source
  • Social Media’s Impact on Misredemption and how to Minimize Risk through Best Practices
  • Attrition Marketing and ROI
  • A report on e-Commerce and its Impact on the Grocery Channel and Coupons
Block the dates, get it approved, and we will see you there!

Tuesday, April 18th – Meetings and Optional Education and Training Sessions

 

12:00 – 5:00 PM        Optional Education and Training Sessions (Separate fee required) Cumberland A/B

The ACP Academy has developed five optional educational training session.  Take advantage of these training session taught by experienced, industry expert, faculty.  These 55 minute sessions require a separate registration fee. You have the option of taking any class or all the classes. Classes are $50 each or take all five for $200.

 

12:00 – 12:55 PM “Coupon Basics”

1:00 – 1:55  PM “Coupon Vehicles, Distribution & Redemption Trends”

2:00 – 2:55 PM  “Misredemption, Fraud Controls, Best Practices”

3:00 – 3:55 PM “Family Codes and GS1 DataBar”

4:00 – 4:55 PM “Future Innovation and Initiatives”

 

12:00   – 5:00 PM      Task Force & Committee Meetings TBA

5:30   – 7:00 PM         Welcome Reception with Sponsors, Cumberland South

 

Wednesday, APRIL 20th – Conference Day 1

8:00 –   5:00 PM       Registration Cumberland Foyer

8:00 –   8:30 AM       Continental Breakfast with Sponsors Cumberland South

8:30 –   8:45 AM       Welcome, Announcements & Review of Antitrust Policy  Cumberland North

8:45 –   9:45 AM       “Keynote:  IBM Technology and Innovation Near and Afar”

 

Whether you are a retailer or a consumer goods company, one thing rings true, consumer expectations are on the rise. Dissecting the expectations is one thing. Delivering against the expectations is entirely another.

Is your brand equipped with a strategy? Is your team primed to mobilize the organization to deliver and not only meet, but exceed expectations?

The retail industry outlook is poised and focused on (4) core strategies: Omnichannel, personalization, customer experience, and mobile engagement. Bringing all these together is both an art and a science.

These core strategies begin and end with dynamic personalization. Talking to a customer the way he or she wants to be spoken to, where and when are all the critical components. Think adaptable. Think smart. Think on-the-fly. Think segmentation of 1.  Static one-size fits all offers are no longer good enough.

Remember: The most recent best experience with one brand is the least your customers will come to expect with your brand.

For one hundred years, IBM has been transforming companies, brands and retailers, equipping and enabling the ability to create a flawless consumer experience. From pre-shop to post-shop experience, IBM delivers thought-leadership, an omnichannel experience strategy, and real-time intelligence to make you and your team, meet the ever changing demands of your consumers.

Join us for a powerful keynote with IBM leadership. You will not only walk away with  ideas on creating a trailblazing omnichannel roadmap for your customers, but also ignite inspiration on using real-time learning to create a more personalized experience.

 

Let us introduce you to Watson. Today’s answer to tomorrow’s business.

 

9:45 – 10:15             “Major Retailer Case Study;  Omnichannel Couponing” 

 

Paper is not dead, and digital can move the needle. Onmichannel has been about reaching the consumer on their terms and this case study demonstrates how to effectively do that with bottom line results.

                     

10:15 –10:45 AM      Break with Sponsors

10:45 – 11:45 AM    “Live Consumer Panel”

The ever-popular live consumer panel. Hear firsthand how consumers feel about coupons, the process, and the brands and stores they like. Bring your questions to this unscripted, revealing hour, where the answer to your question may surprise you.

11:45 – 12:15 AM     “CPG Analysis; Multichannel Attribution and Omnichannel  Marketing.

 

Multichannel attribution and omnichannel marketing are intertwined.  A marketer identifies a target audience and is looking for efficient ways to communicate with the consumer where they consume media.  Omnichanel couponing, reaching that consumer with an incentive to purchase, is difficult to efficiently execute.

 

Patti Mandell, professor, ex-brand manager and CPG consultant, will use analytics, Insight and experience to explore this complex topic.

 

12:15 – 12:30 PM     “ACP Update and Board of Director’s Election Review”

12:30 – 1:30 PM       Lunch and ACP Board Elections, Cumberland South

 

 

 1:30 – 3:30 PM         “An Afternoon of Track Sessions”

The audience at the Industry Coupon Conference is a diverse group with different interests within the industry. The general sessions are a balancing act to meet the needs of all attendees. Once again this year there is an afternoon of track sessions where you can choose to attend topics of interest to you. The presenters have the ability to delve deeper into their topics knowing they have a focused audience. There are two tracks, the efficiency track addressing coupon execution issues and the effectiveness track, which reviews important trends in the marketplace

Come ready to engage in the key issues of the industry.

Effectiveness          Cumberland North

 

1:30 – 2:10 PM        “Digital Myths”  

 

During a time when we continue to see newspaper readership decline, both manufacturers and retailers alike are looking for better ways to reach the on-the-go and connected consumer.  One of the areas where we’ve seen ample activity is digital coupons, but how is this space evolving?  Are digital coupons the right tactic to meet my objectives?  Conversely, who are the consumers adopting paperless coupons?  You might be surprised regarding what that consumer looks like….  Join us as we explore these questions and discuss some of the myths and misconceptions affecting digital couponing.

                                

Dave Cerrito, Family Time

2:15 – 2:45 PM       “Trends in Promotion Activity and Shopper Behavior: A Look  

                                 Back at 2016 and Look Ahead for the Promotion Industry”

 

2:50 – 3:30 PM      “Coupon Trends and Insights”

Darcy Douglass, Kantar Media

 

Efficiency            Tennessee A/B, Lobby Level        

 

1:30 – 2:10 PM    “How Social Media is Exacerbating Coupon Fraud”   

 

Unethical coupon bloggers and outright criminal activity is impacting the coupon industry. Join us as we explore what is happening and how it’s spreading, and what we can do about it.

                 

2:15 – 2:45 PM        “CIC Update;  Seeking Solutions to Industry Challenges”  

Mike Kushnerick, Colgate

Bud Miller, CIC

2:50 – 3:30 PM      “Update New Industry Standard and Process for Digital Paperless

                               Transactions”

There was a white paper in January, a webinar in February and a lot of planning by industry leadership to create a digital paperless coupon voluntary standard that will be easy for manufacturers to participate and for retailers to implement. Join us as we update you with the latest details.

3:30 PM                 Conference Sessions Adjourn for the day

5:30 – 10:00 PM       Reception, Dinner, Awards, and Interaction, Cumberland

 

 Thursday, April 21st – Conference Day 2 Carolina A

8:00 – 12:00 PM       Registration Cumberland Foyer

8:00 – 8:30 AM         Continental Breakfast with Sponsors Cumberland South

8:30 – 8:45 AM         Announcements, Review of Anti-Trust Policy, Results of ACP

Board and Office Elections Cumberland North

8:45 – 9:45 AM         “Cashier Focus Group

 

What does every redeemed coupon have in common? They were handled by a cashier. Let’s get in the trenches and hear directly from the foot soldiers of our industry. What is working? What isn’t? How hard is it to apply the retailers’ policies? Are customers cooperative? How easy is it to just override?  This should be memorable and revealing.

 

9:45 – 10:30 AM  “Panel Discussion: Teamwork makes the Dream Work”  “How implementation of Best Practices is Efficient, Effective and Minimizes Risk”  

                            

 Ken Conrad, Pinpoint Data

Kit Mellot, Brand Technologies

Major Retailers, TBD

Moderator, TBD

 

We’ve got issues! Some self-inflicted, some preventable. This panel discussion will explore current issues and discuss best practices throughout the coupon cycle and how, by working together, we can minimize risk and inefficiency.

 

10:30 – 11:00AM     Break with Sponsors Cumberland South

 

11:00 -11:30 AM     “ TBA”

 

 

 

11:30-12:00 AM     “ A Report on Ecommerce”  

 

The predictions are out there. Grocery sales are moving online. Whether it’s a pure digital play, online ordering and store pickup, or varying home delivery models the shift is occurring with predictions of acceleration. How will this impact brick and mortar stores? How will it affect promotion, coupons, loyalty, share of wallet?  Let’s discuss.

 

                                

12:00- 12:15 PM      Closing Remarks and Conference Adjourn

12:15-   1:15 PM      Lunch  (to-go containers available) Cumberland South

Reg­ister

Free with membership and member rate registration

Hotel Accommodations

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Event Sponsors

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